The earlier you enroll in the program, the more payment options you have; however, please remember that you can sign up for the NBS Tuition Payment Plan only during registration periods using the e-cashier link at appears on this page. An NBS brochure with more information is available here as a PDF.

Below are answers to some commonly asked questions about the NBS Tuition Payment Plan.  If you need additional information, please contact the John Tyler NBS representative at 804-706-5022.

Add/Drop Classes Adjustment

1. I am adding a class, do I need to go back online and complete another agreement?

No. If you add a class you should contact the Business Office at 804-706-5022 to inform them that you have added/dropped a class and need to have your NBS agreement adjusted.  Note: If you complete another agreement, you will be assessed another enrollment fee.

2. I dropped all my classes and already paid a down payment. When do I get my money back and when will my agreement be terminated?

Refunds are issued by the College 65 days after the last day of add/drop.  It is your responsibility to contact the College and verify that your classes are dropped and that this information is reflected on your NBS agreement.  Remember that the initial processing fee paid to NBS is non-refundable.

Changes to the NBS Agreement

1. How far in advance do I have to notify the College of a need to adjust my plan in order to impact the next payment?

Requests for plan changes must be made at least three business days in advance of the scheduled payment date. Changes or cancellations can only be made to monthly installments and not to initial down payments.

2. I have changed my bank account and address. What should I do?

You need to call NBS directly at 1-800-609-8056 to advise them any time you change your bank account, address, e-mail address, or phone number.

3. I need to change my payment date to the 25th. Can you help me?

Payment dates are strictly on the 20th of the month, unless the 20th falls on a weekend or holiday.  If the 20th should fall on a weekend or holiday, your payment will be attempted the following business day.

4. I want to change from a checking account to a credit card. What do I need to do?

If there are still payment options available through e-Cashier, you will need to go back online and complete a new agreement. It is important to remember to call the College’s Business Office at 804-706-5022 to terminate your current agreement. You will create a new agreement for the amount you owe. You will be assessed another non-refundable enrollment fee.  Please remember you may also have to pay an immediate down payment as well. 

5. Is there a way for me to review my agreement online to make sure the proper adjustment has been made?

Yes, when you receive your NBS agreement confirmation letter, there is information regarding how to register online and view your account.  

Credit Card Payments

1. Will I have to pay an additional fee if I use a credit card versus a checking account?

Yes. NBS charges an additional fee (in addition to the enrollment fee and down payment fee) for credit card payments.

2. How much is this fee?

The amount of the fee varies based upon the amount of the payment agreement.

Down Payment

1. How soon is my down payment due?

Your down payment, as stated in the brochure and on the e-Cashier site, is due immediately. Please be sure the funds are available in your bank account when you enroll in NBS.

2. I registered for the payment plan but decided to pay the College in full.  Can I stop my down payment?

No. The down payment is immediate, and NBS has no ability to stop the attempt. Once you have paid the College in full, we will be more than happy to terminate your agreement.

3. I didn't realize I was short of funds in my account, and there will not be enough money in my account for the down payment. What will happen?

If your down payment should return due to lack of funds, stop payment, or inaccurate banking account information, your agreement will be terminated.  If an accurate e-mail address is provided, you will receive notification from NBS on what steps to follow. 

Enrollment and Enrollment Fee

1. Is it safe to enroll online?

Yes. NBS ensures that all information is kept confidential by encrypting all data using the latest in technology.

2. I don't have a checking account, savings account or a credit card.  Can I still enroll in the program?

No, you will need to open an account at a financial institution in order to enroll.

3. When does my enrollment fee come out of my checking account?

The NBS Management enrollment fee is automatically deducted or charged to your account within fourteen days of the agreement being posted to the NBS System.

4. What will happen if I don't have enough money in my account for the enrollment fee?

If you do not have enough money in your account to pay the enrollment fee, NBS will re-attempt to collect the fee from your account two times. If, after the third attempt, the enrollment fee is not processed successfully, your agreement will be placed on hold, and you will be notified by NBS.  If you are not current with the enrollment fee by the last day of registration, you may be dropped from the payment plan.

Financial Aid Adjustment Questions

1. My Financial Aid has come in; will NBS adjust my NBS plan?

No. You will need to call the Business Office at 804-706-5022 and notify them of the amount of financial aid you received.  NBS does not receive notification of your financial aid award. It is your responsibility to confirm this information with the College.

2. I have over-paid on my NBS plan.  When will NBS send my refund?

All refunds will be issued by the College. Refunds will not be issued until 65 days from the last day of add/drop.

3. Will my Financial Aid award be affected by enrolling in this program?

No. Initial awards that are made prior to the end of the add/drop period for each semester are based on projected full-time (12 credits or higher) enrollment. After that time, your award amounts will vary based on the number of classes you are actually registered for and will be reduced accordingly if you are not a full-time student.

Missed Payment

1. I didn't have enough money in my account for the first payment, what will happen?

You will receive notification from NBS on how the missed payment will be handled.  If you missed your first payment, it will be reattempted on your next scheduled installment date. NBS will charge a $25 missed payment fee to your account the day after the re-attempt of your tuition payment.

2. I was charged $30 for the missed payment fee, and it said on e-Cashier the fee was only $25.

Check your statement again.  The $30 charge may be your non-refundable enrollment fee for participating in the program.  If not, it may be a non-sufficient funds fee your bank has assessed.

3. Why was I dropped from the NBS plan?

If NBS notified you that you were no longer on the NBS plan, it was because you were not current on one of the following items: tuition payments, enrollment fee, or missed payment fees.  You must be current on all items or you may be dropped from the program.