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John Tyler Community College

Blackboard FAQs

Where can I receive help with Blackboard, student e-mail (Gmail) accounts and other instructional technologies?
Students may receive assistance with Blackboard or their student e-mail accounts by filling out the help request form at jtcc.edu/bbemailhelp or by calling 804-706-5167 during business hours. Blackboard tutorials can be found in the Help & Support button in every course menu or at www.jtcc.edu/mytyler/blackboard/.

I registered and paid for my courses. Why can’t I see them in Blackboard or login to Blackboard?
Instructors may choose to not make a course available until the first day of classes. Contact your instructor for information regarding your particular course.

Where can I find the schedule for online and hybrid courses?
John Tyler: www.jtcc.edu/schedule/, select "virtual" for the location.
Community colleges across Virginia: http://courses.vccs.edu/, choose to search and browse distance learning courses.

Where can I find information on the Testing Center?
Specific information on distance education testing is available.

I need help making Wimba Classroom work on my computer!
Students and faculty may contact Wimba’s 24/7 Support at 1-866-350-4978 or technicalsupport@wimba.com.

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