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FAQs about Instructional Technology

Where can I receive help with Blackboard, student e-mail (Gmail) accounts and other instructional technologies?

Students may receive assistance with Blackboard or their student e-mail accounts by filling out the help request form at or by calling 804-706-5167 during business hours. Blackboard tutorials can be found in the Help & Support button in every course menu or at

Faculty may receive technical support by emailing Our entire office has access to this account. All faculty members are enrolled in the JTCC Instructional Technology organization in Blackboard (located in the module just below your courses). This organization contains numerous tutorials for Blackboard, Wimba, Google Apps, Testing in Bb and Respondus, MERLOT, Impatica, etc. Information regarding group or individualized training sessions and/or instructional assistance can be found in the organization as well.

I registered and paid for my courses, why can’t I see them in Blackboard or login to Blackboard?
Instructors may choose to not make a course available until the first day of classes. Contact your instructor for information regarding a particular course.

Where can I find the schedule for online and hybrid courses?
John Tyler:, select ‘virtual’ for the location.

VCCS-wide:, choose to search and browse distance learning courses

Where can I find information on the Testing Center?
Specific information on distance education testing is available on the John Tyler web site.

I need help making Wimba Classroom work on my computer!
Students and Faculty may contact Wimba’s 24/7 Support at 1-866-350-4978 or

Still need help?
Check out for tutorials and more information
Submit a Bb and E-mail Help Form
Contact us at or 804-706-5167


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