Thanksgiving Holiday Schedule - The College will be closed Wednesday, November 26 - Sunday, November 30. More.

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Frequently Asked Questions about Official Transcripts

How do I obtain an official transcript?
You can either order your transcript online through Parchment or request it in person at a JTCC campus.  Learn more

If you are requesting a transcript for teacher certification purposes in the Commonwealth of Virginia, do not use Parchment.  The Virginia Department of  Education will not accept our official transcript if mailed by Parchment, they require the school to mail it to you.  Come to the campus Admissions and Records office, or send your request to:

John Tyler Community College
Attn: Transcript Request
800 Charter Colony Parkway
Midlothian, VA 23114

If you are mailing the request be sure to include your full name, date of birth, and student ID number (if known) as well as a check or money order made payable to John Tyler Community College for $3 per copy of the transcript.

Do I have to pay?
Yes, the fees for official transcripts at JTCC are:

  • $3.00 for each transcript sent electronically after an online request
  • $5.00 for each transcript sent via the U.S. Postal Service after an online request
  • $3.00 for each transcript picked up or mailed after an in-person request

If you request a transcript online through Parchment, you can also request overnight delivery at an additional fee.  See Parchment's website for overnight service details. 

How long will it take to process my official transcript?
Typically, transcripts are processed within seven business days. Allow for additional time if you attended John Tyler ten or more years ago or if you are making your request during peak periods and when the College is closed.

Can I send my official transcript to more than one destination?
Yes. If you are making your request online, after you select the first destination for your transcript, select "Save and Add Another.”

What if I have a form that must be attached to my transcript?
For online request, if you are sending your transcript electronically, you can upload your form to Parchment.

If your transcript must be mailed, you cannot upload an attachment using Parchment.  You must either make the request in person or mail the request to: 

John Tyler Community College
Attn: Transcript Request
800 Charter Colony Parkway
Midlothian, VA 23114

If you are mailing the request be sure to include your full name, date of birth, and student ID number (if known) as well as a check or money order made payable to John Tyler Community College for $3 per copy of the transcript.

Are there any colleges in the area that do not accept electronic transcripts?
Yes.  There are four colleges in Virginia that currently do not accept electronic transcripts.

  • Hampton University
  • Christopher Newport University
  • University Of Mary Washington
  • Radford University

The Board of Nursing also does not accept transcripts electronically.

The Virginia Department of Education (VDOE) will not accept our official transcripts if mailed by Parchment at the current time for teacher certification/recertification.

Be sure to check with your college, university, employer, etc. to verify that they accept electronic transcripts.

Can I cancel a request through Parchment?
Yes.  To cancel an online request for an official transcript, contact Parchment and tell them that you would like to cancel your request. Response time from Parchment is usually one business day.

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