Help Hub
Welcome to the Help Hub – your one-stop source for information and connection to student support and services. See when and how you can connect with a real person in any of the virtual lobbies listed below.
Technical Support
Need technical assistance or help resetting your password? Reach a live technical support person:
● Monday–Thursday from 8 AM – 10 PM
● Friday from 8 AM – 5 PM
● Saturday and Sunday from 1 PM – 6 PM
*** SUMMER HOURS BEGINNING MAY 5: MONDAY - FRIDAY 8 AM - 5 PM ***
Select a preference below to get started:
Text us by dialing: 804-476-0401
If you need support outside of regular operating hours, please click below to request a phone call and a Help Hub representative will respond during regular operating hours.
Student Support Services
Connect with offices on campus by phone, email, or Zoom.
Admissions & Records
Assistance with applications; residency; enrolling in classes; official transcripts; graduation certification.
Live Phone Hours: Monday–Friday from 8 am–5 pm
804-594-1544 (Midlothian)
804-706-5211 (Chester)
Zoom Office Hours: Monday–Friday from 2–4 pm
Enter the A&R Zoom Office
Advising Center
Assistance with declaring or changing your major; placement in math and English courses; choosing courses.
Walk-in hours Monday–Friday from 8 am–5 pm
Room T115 (Midlothian)
Room M107 (Chester)
Getting Started with Advising Help Request Form
Academic Resource Center
Assistance with tutoring; writing help; exam preparation; study skills.
Live Phone Hours: Monday–Friday from 9 am–5 pm
Phone: 804-594-1542
Zoom Office Hours: Monday–Thursday from 10 am–6 pm
Enter the ARC Zoom Office
Career Services
Assistance with resume and cover letter writing; interview preparation; job and internship searches.
Ashley Pinney
Career & Internship Coordinator
Live Phone Hours: Monday–Friday from 9 am–5 pm
Phone: 804-706-5166
Financial Aid
Assistance with FAFSA; grants; loans; work-study positions.
Financial Aid support is offered 24 hours a day and 7 days a week at 1-855-874-6684.
Or, visit us on the web to:
- Check application status
- Speak to a financial aid representative or chat online
- Submit documents
Library
Research help; computer labs; printing.
Live Phone Hours: Monday–Thursday from 9 am–3:30 pm
804-594-1519 (Midlothian)
804-706-5195 (Chester)
Zoom Office & Chat Hours: 24/7
Enter the Library Zoom Office
Student Activities
Request an ID remotely, student activities, and how to start a club.
Live Phone Hours: Monday–Thursday, 10am–3 pm
804-594-1516
Testing Center
Distance education testing; CLEP; TEAS; ITE 115 Challenge Exam.
Live Phone Hours: Monday–Thursday, 10am–3 pm
804-594-1555 (Midlothian)
804-706-5234 (Chester)
Zoom Office Hours: Monday–Saturday, 8am–6 pm
Enter the Testing Center Zoom Office
Help Me Choose
Not sure who you need to speak with? Fill out our form and a staff member will be in touch to assist you.
