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Help Hub

Help Hub graphic

Welcome to the Help Hub – your one-stop source for information and connection to student support and services. See when and how you can connect with a real person in any of the virtual lobbies listed below.  

Technical Support

Need technical assistance or help resetting your password? Reach a live technical support person:

●     Monday–Thursday from 8 AM – 10 PM
●     Friday from 8 AM – 5 PM
●     Saturday and Sunday from 1 PM – 6 PM


Select a preference below to get started:

Text us by dialing: 804-476-0401

Click to Zoom

If you need support outside of regular operating hours, please click below to request a phone call and a Help Hub representative will respond during regular operating hours.

Request a Phone Call 


Student Support Services

Connect with offices on campus by phone, email, or Zoom.

Admissions & Records

Assistance with applications; residency; enrolling in classes; official transcripts; graduation certification.

Live Phone Hours: Monday–Friday from 8 am–5 pm
804-594-1544 (Midlothian)
804-706-5211 (Chester)

Zoom Office Hours: Monday–Friday from 2–4 pm
Enter the A&R Zoom Office

Email us
Visit us on the web

Advising Center

Assistance with declaring or changing your major; placement in math and English courses; choosing courses.

Walk-in hours Monday–Friday from 8 am–5 pm
Room T115 (Midlothian)
Room M107 (Chester)

Getting Started with Advising Help Request Form

Schedule an Appointment with an Advisor through Navigate

Visit us on the web

Academic Resource Center

Assistance with tutoring; writing help; exam preparation; study skills.

Live Phone Hours: Monday–Friday from 9 am–5 pm
Phone: 804-594-1542

Zoom Office Hours: Monday–Thursday from 10 am–6 pm
Enter the ARC Zoom Office

Email us
Visit us on the web

Career Services

Assistance with resume and cover letter writing; interview preparation; job and internship searches.

Ashley Pinney
Career & Internship Coordinator

Live Phone Hours: Monday­–Friday from 9 am–5 pm
Phone: 804-706-5166

Email to schedule an appointment
Visit us on the web

Financial Aid

Assistance with FAFSA; grants; loans; work-study positions.

Financial Aid support is offered 24 hours a day and 7 days a week at 1-855-874-6684.

Or, visit us on the web to:

  • Check application status
  • Speak to a financial aid representative or chat online
  • Submit documents


Research help; computer labs; printing.

Live Phone Hours: Monday–Thursday from 9 am–3:30 pm
804-594-1519 (Midlothian)
804-706-5195 (Chester)

Zoom Office & Chat Hours: 24/7
Enter the Library Zoom Office

Email us
Visit us on the web

Student Activities

Request an ID remotely, student activities, and how to start a club.

Live Phone Hours: Monday–Thursday, 10am–3 pm


Email us
Visit us on the web

Testing Center

Distance education testing; CLEP; TEAS; ITE 115 Challenge Exam.

Live Phone Hours: Monday–Thursday, 10am–3 pm
804-594-1555 (Midlothian)
804-706-5234 (Chester)

Zoom Office Hours: Monday–Saturday, 8am–6 pm
Enter the Testing Center Zoom Office

Email us
Visit us on the web


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